The event took place in a Starbucks outlet in Philadelphia. Two black men were reported and arrested; though they had committed no crime.
Johnson immediately made a personal statement about the incident, expressing genuine regret to the men who were arrested. He took responsibility for the specific and systemic problem, stating that he would be accountable for pushing through all necessary changes in culture.
After meeting with the arrested men, Johnson decided to close all of Starbucks' 8,000 stores for a day to teach 175,000 workers about racial profiling. The company's dedication to making Starbucks "friendly and welcoming for all" was reaffirmed by his gesture and actions.
To show our admiration for Johnsons’ positive attitude, we bring you his top quotes about life, success and motivation!
“Growing up, there was a term called ‘colour blind, ’ which described a learning behaviour of pretending not to notice race — that does not even make sense, so today we are starting a new journey, talking about race directly — what my friend and Starbucks board member Mellody Hobson calls being colour brave. ”
“Every store, every community, has its own personality.”
“To be truly authentic you have to show vulnerability and it has to start from within.”
“Know what to preserve from the past and to have the courage to boldly reinvest in the future.”
“It’s not about me. It’s about our team. Serving over a hundred million customers per week, a distributed leadership model with clear accountability.”
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Robbie Duncanson and the Pendleton team!