Craig Menear, dubbed ‘Retailer of the Year’ by Forbes, has spent his whole working life in the retail industry. When appointed CEO of Home Depot in 2014, he had already spent 16 years with the company in a wide range of roles. Today, Home Depot is a $101 billion enterprise, and its success hinges on its enduring philosophy of providing expert advice and excellent support to customers.
Menear has a similar management ethos in mind, and aims to make his business even more people centric. He says that he's proud of his strong team and feels that if store associates are engaged and happy, consumers will be as well.
Menear also has a passion for innovation. Home Depot is at the forefront of online sales in their sector, and the organisation wants to attract customers to physical stores by combining digital with physical experiences. He introduced a new feature where customers can buy goods online and pick them up for a demo in shops, so they can then connect with employees, which drives repeat store visits. This single initiative helped Home Depot to a remarkable 28% boost in online sales.
To show our admiration of Menear’s customer orientated approach, we bring you his top 5 quotes on innovation and success in business!
“Fail first, learn from it and move on”
“Our ability to grow the business by more than $15 billion through the first nine months of the year, while navigating a global pandemic and supporting our communities, is a direct result of our associates’ extraordinary efforts”
“Watching our values and culture in action is amazing, it’s our competitive advantage”
“My father always said, if you’re going to do something, do it well and if you’re going to commit to something, be committed”
“You Learn More From Failure Than From Success. Don’t Let It Stop You. Failure Builds Character.”
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Robbie Duncanson and the Pendleton team!